Lifetime Warranty

Big Gator Tools' drill and tap guides are designed with care and expert craftsmanship to ensure that they last. If tools are revealed to have been altered, misused, abused, stored incorrectly, neglected, or been subject to any unauthorised repairs, this warranty will not apply.

"This warranty is IN LIEU OF any other warranty, express or implied, including — but not limited to — any implied warranty of MERCHANTABILITY and FITNESS for a particular purpose and excludes all incidental or consequential damages. Our liability under this lifetime warranty is limited to replacement. In no event will [we] be liable for any damages, lost revenue, lost wages, or any other incidental or consequential damages arising from purchase, use, or inability to use this product, even if [we] have been advised of the possibility of such damages."       

What to do

Under this warranty, we will replace any drill or tap guide that is found to be defective and subject to warranty (with all the exceptions listed above). Returns shipped must be prepaid, and we cannot accept C.O.D. shipments.

All items returned to us are subject to inspection. We reserve the right to decline the return of any product that is not covered by this warranty.

If the item is discovered to be defective and it is covered by this limited lifetime warranty, we can ship a replacement tool to you at no extra charge. The replacement tool will have the same limited lifetime warranty as the original item that you bought. 

Please send defective drill or tap guides to us with your receipt or an invoice displaying the date of purchase and a description of the problem to this address:

1 Greenfield Drive, Ridgewood,
Uckfield, East Sussex,
TN22 5SF